Customer Service Executive

Job Title:           Customer Service Executive
Location:           Birchwood, Warrington (WA3)
Salary:               Full Time £30,000 (Part Time will be pro rata)
Hrs :                   Mon- Fri 08:00 - 17:00
Contract:           Temp - Permanent


The Company/Role
Whether it is construction sites, energy projects, government initiatives, or unforgettable events, our client deliver the equipment and expertise to move every industry forward.
We are currently recruiting for a number of exciting new roles for Customer Service Executives to join a new team in Warrington!

We open to applications from anyone who is looking for full time or part time hours.
This role is 100% office based - hybrid working is not available.


As the Customer Service Executive, your key responsibilities are:

• Manage enquiries and quotations, converting to confirmed orders. Identify and act on opportunities for additional hire requirements.
• Deliver accurate and timely hire contract administration.
• Understand customer markets and offer tailored solutions. Build and maintain strong customer relationships.
• Manage multi-product enquiries and act as central contact for projects. Upsell products using CRM data and cross-selling techniques.
• Follow up on enquiries to increase conversion rates.
• Respond to customer and invoice queries professionally and initiate improvements. Acting as a Case Specialist providing the best rental experience
• Promote and develop the company’s UK digital ways of working.

The successful Customer Service Executive, you will have:

• High degree of personal credibility to customers with experience in fast-paced, complex matrix environments, ability to deal with enquires through multiple channels, preferably within a B2B environment.
• Proven experience in a customer service or sales roles with a customer-focused mindset and a strong commitment to service excellence.
• Creative thinker with process improvement ideas. High degree of proactivity with commercial awareness
• Excellent communication skills, both written and verbal, to effectively interact with customers and internal teams.
• Ability to work under pressure, handling multiple tasks and priorities simultaneously. With strong problem-solving skills with the ability to identify issues and implement solutions efficiently.
• Computer literate with experience with digital tools and platforms
• NVQ Level 2 in Customer Service/Hire Desk Operations or equivalent (Desirable)