Customer Service Administrator

Customer Service Administrator

We are supporting a well-established business in Aldershot in their search for a proactive and organised Customer Service Administrator to join their team. This is an excellent opportunity for someone with previous customer service experience who enjoys working in a fast-paced, supportive environment.

Key Responsibilities:

• Handle customer enquiries & orders via phone & email
• Update customers on the status of their orders & notify them of any changes to delivery schedules
• Monitor & log customer complaints, ensuring timely follow-up
• Accurately raise & process orders within the CRM system
• Support the wider team with general administrative tasks
• Work collaboratively across departments to ensure smooth customer journeys

What We’re Looking For:

• Previous experience in a customer service or administrative role
• Confident and comfortable communicating over the phone
• Strong attention to detail and good organisational skills
• Ability to multitask and manage a varied workload
• A proactive, positive attitude and willingness to support the wider team

What’s on Offer:

• Monday to Friday, 8.30am – 5.30pm
• Salary of up to £30,000 DOE
• Training and development opportunities
• Flexible working options
• Family-friendly policies
• A supportive team environment with opportunity to grow

If you’re a motivated individual who thrives on delivering excellent customer service, we’d love to hear from you.