£14.02 Per Hour
Full Time
Temporary
City of Edinburgh, City of Edinburgh
Customer Service And Call Centre
Posted 15 days ago
Expires In 13 Days
Job Description
Pertemps are delighted to be working with our public sector client to recruit for Customer Service Advisors on a temporary basis.
đź“Ł Role: Customer Service Advisor
đź“ŤLocation: Edinburgh City Centre (office based, in a call centre)
đź”—Duration: Temporary, ongoing
đź•’Hours: Monday to Friday, 08:30 - 17:00 (36 hours)
đź’° Pay rate: ÂŁ14.02 per hour
đź“… Start date: Immediatley
About the Role
You'll be the first point of contact for customers contacting the Council Tax team or  the Scottish Welfare Fund Team, providing support and guidance with professionalism and care. Your day-to-day tasks will include:
Key Responsibilities
To thrive in this role, you’ll bring:
đź“Ł Role: Customer Service Advisor
đź“ŤLocation: Edinburgh City Centre (office based, in a call centre)
đź”—Duration: Temporary, ongoing
đź•’Hours: Monday to Friday, 08:30 - 17:00 (36 hours)
đź’° Pay rate: ÂŁ14.02 per hour
đź“… Start date: Immediatley
About the Role
You'll be the first point of contact for customers contacting the Council Tax team or  the Scottish Welfare Fund Team, providing support and guidance with professionalism and care. Your day-to-day tasks will include:
- Handling inbound customer calls
- Reviewing and updating customer accounts
- Recording accurate notes and information
- Offering clear guidance and support
- Redirecting enquiries to other departments when needed
- Sending documents or letters to customers
- Assisting with general admin tasks as required
Key Responsibilities
To thrive in this role, you’ll bring:
- Proven experience in a customer service position
- Strong verbal and written communication skills
- Excellent listening abilities
- Confident IT and typing skills
- A proactive, positive approach to helping customersÂ